1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you(“Customer” or “you”) and Javaharat (“Company,” “we,” “us,” or “our”), regarding your use of our website javaharat.com (“Website”) and the purchase of products or services offered there on. By accessing, browsing, or making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies referenced herein.

2. General Conditions

2.1 Use of Website

You agree to use this Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the Website. Prohibited behavior includes:

  • Harassing or causing distress or inconvenience to any person
  • Transmitting harmful, offensive, or inappropriate content
  • Disrupting the normal flow of dialogue within our Website
  • Unauthorized access or fraudulent activities
  • Intellectual property violation

2.2 Age Restriction

By using this Website, you represent that you are at least 18 years old (or the legal age of majority in your jurisdiction) and possess the legal authority to enter into this Agreement.

3. Product Information and Accuracy

3.1 Product Description

We strive to provide accurate descriptions and images of our products (gemstones, jewelry, pendants, bracelets, and related items). However, we cannot guarantee that all product descriptions, pricing, or imagery on our Website are completely accurate, current, or error-free.

3.2 Right to Refuse

We reserve the right to refuse or cancel any order if we have reason to believe the order violates our Terms or if product availability is inaccurate. We will notify you of any cancellation and provide a full refund.

3.3 Gemstone Properties

All gemstones sold are natural stones and may exhibit variations in color, clarity, cut, and weight. Gemstones are not laboratory-certified unless explicitly stated. Descriptions of metaphysical or healing properties are for informational purposes only and are not scientific claims. We make no medical claims regarding gemstones or their supposed benefits.

4. Pricing and Payment

4.1 Pricing

All prices displayed on our Website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. The price you pay will be the price in effect at the time you place your order.

4.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, American Express)
  • Bank transfers/NEFT/RTGS
  • Online payment gateways (payment service providers)
  • Other methods as displayed on the Website

4.3 Payment Processing

All payments are processed securely through our payment gateway partners. We do not store full credit card details on our servers. By providing payment information, you authorize us to process your payment.

4.4 Taxes and Additional Charges

Product prices may not include applicable Goods and Services Tax (GST) or other taxes, which will be added during checkout as per Indian tax regulations. International customers may be subject to customs duties and additional taxes upon import.

4.5 Payment Disputes

If you dispute a charge, you must contact us within 30 days of the transaction. We will investigate and respond to your concern.

5. Order Processing and Confirmation

5.1 Order Acceptance

Placing an order on our Website constitutes an offer to purchase. We reserve the right to accept or reject any order at our sole discretion. Orders are not confirmed until we send you an order confirmation email.

5.2 Order Confirmation

Upon successful payment, you will receive an order confirmation email. This email confirms that we have accepted your order and will proceed with fulfillment.

5.3 Order Modifications

Once an order is confirmed and payment processed, modifications are not possible. If you wish to modify or cancel your order, please contact us immediately at
javaharatexport@gmail.com, and we will attempt to assist you if the order has not yet been shipped.

6. Delivery and Shipping

6.1 Shipping Methods

We ship products within India and internationally via India Post, courier partners, or other shipping service providers. Shipping method options and costs will be displayed during checkout.

6.2 Delivery Timeline

Delivery timelines are estimates and are not guaranteed. Delivery times typically range from 3-7 business days for domestic orders within India, depending on location and service selected. International deliveries may take 10-30 business days.

6.3 Shipping Address

You are responsible for providing accurate shipping address information. We are not responsible for deliveries to incorrect addresses provided by you. Ensure your address is complete and legible.

6.4 Tracking Information

Once your order is dispatched, you will receive a tracking number via email. You can track your package using this number on the courier’s website.

6.5 Risk of Loss

Risk of loss and title to products pass to you upon delivery to the shipping address. We are not responsible for packages lost, damaged, or delayed in transit by courier partners.

6.6 Delivery Issues

If your order does not arrive within the estimated delivery period, or arrives damaged, you must notify us immediately at
javaharatexport@gmail.com with proof (photos, tracking details) within 7 days of the expected delivery date.

7. Returns and Refunds

7.1 Return Policy

We offer a 7-day return window from the date of delivery. Products must be:

  • In original, unused condition
  • In original packaging with all accompanying materials
  • Accompanied by proof of purchase (order confirmation or invoice)
  • Free from visible signs of wear or damage

7.2 Return Process

To initiate a return:
1. Contact us at javaharatexport@gmail.com with your order number and reason for return
2. Receive return authorization and shipping instructions
3. Ship the product back to us in original condition with tracking
4. We will inspect the product upon receipt

7.3 Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to:

  • Product damage or defect upon delivery
  • Incorrect or wrong product shipped
  • Misrepresentation of product description
    In these cases, we will provide a prepaid return label.

7.4 Refund Processing

Once we receive and inspect your returned product, refunds will be processed within 7-10 business days. Refunds are issued to the original payment method. Please allow an additional 5-7 business days for the refund to appear in your account.

7.5 Non-Returnable Items

Custom or personalized orders are non-returnable unless the product is defective ordamaged upon delivery.

7.6 Exchanges

Exchanges for different sizes, colors, or designs are subject to availability. The same returnprocess applies, with a new item shipped once the original is received and inspected.

8. Product Warranty and Guarantees

8.1 Limited Warranty

All gemstones and jewelry products come with a limited warranty against manufacturingdefects for a period of 30 days from delivery. Manufacturing defects include:

  • Faulty beadwork or stone setting
  • Defective chain connections
  • Clasp or fastening failures due to manufacturing error

8.2 Warranty Exclusions

The warranty does NOT cover:

  • Normal wear and tear
  • Damage due to mishandling, accidents, or improper care
  • Loss or theft
  • Damage from exposure to extreme heat, chemicals, or water
  • Alteration or modification by third parties
  • Cosmetic imperfections that do not affect functionality

8.3 Warranty Claim Process

To claim warranty:
1. Contact us at javaharatexport@gmail.com with photos of the defect
2. We will evaluate the claim and advise on repair or replacement
3. Ship the product to us for inspection (prepaid label provided if valid)
4. We will repair or replace the product at no cost if covered by warranty

9. Limitation of Liability

9.1 Disclaimers

To the fullest extent permitted by law, Javaharat disclaims all warranties, express orimplied, regarding products, services, and content on the Website, including fitness forparticular purpose and non-infringement.

9.2 Limitation of Damages

In no event shall Javaharat be liable for any indirect, incidental, special, consequential, orpunitive damages, including loss of profit, revenue, or data, arising from your use of theWebsite or purchase of products, even if we have been advised of the possibility of such damages.

9.3 Maximum Liability

Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the product in question.

10. Intellectual Property Rights

10.1 Ownership

All content on the Website, including but not limited to text, images, graphics, logos, product photographs, and designs, is the intellectual property of Javaharat or its content suppliers and is protected by Indian and international copyright laws.

10.2 Restricted Use

You may not reproduce, modify, distribute, transmit, publish, or display any content fromour Website without prior written permission from Javaharat.

11. User Conduct and Responsibilities

11.1 Acceptable Use

You agree not to use the Website to:

  • Engage in illegal activities or violate any laws
  • Transmit malware, viruses, or harmful code
  • Attempt unauthorized access to our systems
  • Collect personal data from others without consent
  • Post defamatory, offensive, or harassing content
  • Impersonate another person or entity
  • Engage in fraudulent or deceptive practices

11.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of yourlogin credentials and password. You are fully responsible for all activities that occur underyour account. Notify us immediately of any unauthorized access.

12. Data Security and Privacy

We maintain reasonable security measures to protect your personal and paymentinformation. However, no online transmission is completely secure. By using our Website,you acknowledge that there are inherent security risks, and we are not liable forunauthorized access or data breaches beyond our reasonable control.

For detailed information on how we collect, use, and protect your personal information,please refer to our Privacy Policy available at javaharat.com/privacy-policy.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms and Conditions and all related agreements shall be governed by and construed in accordance with the laws of India, specifically the Indian Contract Act, 1872, the Consumer Protection Act, 2019, and other applicable Indian laws.

13.2 Jurisdiction

You and Javaharat consent to the exclusive jurisdiction of the courts located in India toresolve any disputes arising from these Terms or your use of the Website.

13.3 Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us at javaharatexport@gmail.com to attempt a friendly resolution of any disputes.

14. Changes to Terms and Conditions

14.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time. Changes will beeffective immediately upon posting to the Website. Your continued use of the Websitefollowing any modifications constitutes your acceptance of the updated Terms.

14.2 Notification

We will notify you of significant changes via email to the address provided during accountregistration, if applicable.

15. Termination of Access

15.1 Right to Terminate

We reserve the right to terminate your access to the Website and refuse service to anyonefor any reason, including if we believe you are in violation of these Terms or applicablelaws.

15.2 Effect of Termination

Upon termination, your right to use the Website immediately ceases. We retain the right topursue legal remedies for violations of these Terms.

16. Third-Party Links

Our Website may contain links to third-party websites and resources. These links areprovided for your convenience only. We are not responsible for the content, accuracy, orpractices of external websites. Please review their terms and policies before using theirservices.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, orunenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreementbetween you and Javaharat regarding your use of the Website and purchase of products,superseding all prior agreements and understandings.

19. Contact Information

For questions, concerns, or disputes regarding these Terms and Conditions, please contact us:
Email: javaharatexport@gmail.com

 

Last Updated: December 17, 2025
Effective Date: December 17, 2025