Introduction

This Shipping Policy (“Policy”) outlines how Javaharat (“we,” “us,” “our,” or “Company”)processes, packages, and delivers orders placed through our website javaharat.com
(“Website”). By placing an order on our Website, you agree to the shipping terms and conditions outlined in this Policy. For additional information regarding returns, refunds,and warranty claims, please refer to our Terms and Conditions.

Domestic Shipping (India)

1. Shipping Methods and Carriers

We ship all domestic orders within India via India Post and/or other trusted courier serviceproviders. The available shipping methods include:

• Standard Shipping via India Post : 3-7 business days (estimated)
• Express Courier Services : 2-5 business days (estimated, if available)
• Speed Post : 2-4 business days (estimated, if available)

The specific shipping method available for your order will depend on your location andorder contents and will be displayed during checkout.

2. Processing Time

Order processing time is the time between order placement and actual dispatch of the package. We typically process and dispatch orders within:

• 1-3 business days for in-stock items
• 3-7 business days for made-to-order or custom items
• 5-10 business days during peak seasons (festivals, holidays) or high order volumes.

Processing time does not include weekends or Indian public holidays. Once your order is dispatched, you will receive a confirmation email with a tracking number.

3. Delivery Estimates

Delivery timelines are estimates and are not guaranteed. Actual delivery times depend on various factors including:

• Shipping method selected
• Destination location (metro vs. non-metro areas)
• Weather conditions and natural calamities
• Courier service delays beyond our control
• Customs clearance (for international shipments entering India)
• Incomplete or incorrect address information

Estimated Delivery Timeframes:

• Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Kolkata, Chennai) : 3-5business days from dispatch
• Tier 2 and Tier 3 Cities : 5-7 business days from dispatch
• Remote Areas : 7-14 business days from dispatch

4. Shipping Address Requirements

• You must provide a valid physical address for delivery
• We do NOT ship to P.O. boxes, mail boxes, or poste restante addresses

Delivery addresses must include:

1. Full name of recipient
2. Complete street address
3. City/Town and PIN code
4. State
5. Contact phone number (preferably with country code)

• Ensure your address information is accurate and legible before checkout
• We are not responsible for delivery failures due to incomplete, incorrect, or illegibleaddresses provided by you

5. Order Tracking

Once your order is dispatched, you will receive:

• Order Confirmation Email with order number and order summary
• Shipping Notification Email with tracking number and courier details
• Tracking number can be used on the courier’s website (India Post, Delhivery,BlueDart, etc.) to track real-time status

You can track your package using the tracking number provided. Tracking information is typically available within 24 hours of dispatch.

6. Risk of Loss and Damage

• Risk of Loss : Risk of loss and title of products passes to you upon delivery to the address provided by you
• We are not responsible for packages lost, damaged, delayed, or mishandled by courier partners during transit
• If your package arrives damaged or does not arrive within the estimated timeframe, you must notify us immediately (within 7 days) at javaharatexport@gmail.com with:

1. Order number
2. Tracking number
3. Photographs of damage (if applicable)
4. Proof of delivery or non-delivery

7. Delivery Failure and Return

If a package cannot be delivered due to:

• Recipient not available to receive package
• Incorrect/incomplete address
• Recipient refuses delivery
• Courier unable to locate address

The courier will attempt delivery 1-3 times before returning the package to us. We willcontact you to resolve the issue. If no resolution is reached, we may cancel the order andissue a refund, minus any applicable return shipping charges.

8. Shipping Charges

• Shipping costs are calculated and displayed at checkout based on delivery location and selected shipping method
• Free Shipping may be offered on orders above a certain value (if applicable, details will be shown during checkout)
• Shipping charges are non-refundable once an order is placed, unless the order is cancelled before dispatch
• For cancelled orders after dispatch, customers are responsible for return shipping costs

International Shipping

1. International Shipping Availability

We ship to select countries worldwide via India Post International and courier serviceproviders. International shipping availability and costs will be displayed during checkout.

Shipping is available to most countries; however, we may have restrictions on shipping to certain destinations due to:

• Courier service limitations
• Import restrictions or regulations in the destination country
• Customs regulations regarding gemstones and jewelry

2. International Shipping Methods

• India Post International Standard (Air Mail) : 10-30 business days (estimated)
• International Courier Services : 5-15 business days (estimated, if available)

Actual delivery times vary depending on destination country, customs clearance, and carrier delays.

3. International Shipping Address

• Must be a valid physical address in the destination country
• We do NOT ship to P.O. boxes internationally
• Address must include complete details (recipient name, street address, city, postal code, country)
• Ensure accuracy to avoid customs delays

4. Customs, Duties, and Taxes

• International customers are entirely responsible for all customs duties, import taxes, VAT, GST, and other charges levied by their local government upon import
• These charges are not included in the order price and will be payable by the recipient upon delivery
• We have no control over customs assessment and timing
• Customs clearance delays may significantly extend delivery times
• We do not refund orders due to customs delays or rejected packages

5. International Tracking

Tracking information for international shipments is typically available 2-3 days afterdispatch. Tracking may not be available for all countries; we will provide tracking detailswhere available.

6. International Returns and Refunds

• Return shipping from international locations is entirely the customer’sresponsibility and cost
• Return shipping costs are typically very high; please factor this into your decision before placing an international order
• We recommend purchasing shipping insurance for international orders
• Refunds are processed once the returned package is received and inspected(typically 7-10 business days after receipt)

Shipping Restrictions

1. Items We Cannot Ship

We cannot ship to:

• P.O. boxes, mail boxes, or poste restante addresses
• Military bases (except APO/FPO addresses within India)
• Addresses in countries with trade restrictions or embargoes
• Any address that violates applicable laws or regulations

2. Product Restrictions

Certain products may have shipping restrictions:

• Gemstones : All gemstones are shipped as per standard jewelry shipping protocols
• High-Value Items : Orders exceeding a certain value may require signature upon delivery or additional insurance
• Customized/Made-to-Order Items : May have extended processing and delivery times

Special Delivery Requests

1. Signature Requirement

For high-value orders (value exceeding ₹10,000 INR or equivalent), signature upon deliverymay be mandatory. This is a security measure to ensure safe delivery.

2. Specific Delivery Instructions

If you have special delivery requests (e.g., delivery to workplace, specific time window, holdfor pickup), you may:

• Contact us at javaharatexport@gmail.com before placing your order
• Mention special instructions in the “Order Notes” field during checkout
• Note that special requests are subject to courier availability and are not guaranteed

3. Delivery to Different Address

If you need the package delivered to an address different from your registered address:

• Contact us at javaharatexport@gmail.com immediately after placing your orderwith new address details
• We will attempt to modify the delivery address if the order has not yet been dispatched
• No guarantees can be made for orders already in transit

Delivery Issues and Claims

1. Delayed Delivery

If your order does not arrive within the estimated delivery window:

1. Check the tracking number to confirm current status
   2. Wait an additional 7 business days in case of courier delays
   3. If still not received after 7 additional days, contact us at javaharatexport@gmail.com with:

• Order number
• Tracking number
• Proof of non-delivery (if available)

We will investigate with the courier and work to resolve the issue.

2. Damaged Packages

If your package arrives damaged:

1. Do not discard the packaging – retain it as evidence
2. Document the damage with clear photographs of:

• Outer packaging damage
• Inner packaging condition
• Product damage
  3. Contact us within 7 days of delivery at javaharatexport@gmail.com with:
• Order number
• Photographs of damage
• Damage description
  4. Proof of delivery (photo of damaged package with signature/PIN provided)

We will assess the damage claim and determine if replacement or refund is warranted.

3. Lost Packages

If your tracking shows “Delivered” but you have not received the package:
1. Check with neighbors, building security, or family members
2. Contact the courier using the tracking number to confirm delivery location
3. Contact us at javaharatexport@gmail.com with:

• Order number
• Tracking number
• Proof that package was not received
• Courier contact details or incident reference number

We will file a claim with the courier. Resolution may take 15-30 days.

4. Non-Delivery Claim Deadline

All delivery issues, damage claims, and loss claims must be reported within 7 days of the expected or actual delivery date. Claims reported after 7 days cannot be processed.

Insurance and Liability

1. Shipping Insurance

• Standard shipping does not include insurance
• We recommend customers purchase optional shipping insurance for added protection
• Insurance options (if available) will be offered during checkout
• Insurance does not cover loss due to address error or non-collection by recipient

2. Our Liability

• We are not responsible for packages lost, damaged, or delayed by courier service providers
• Our liability is limited to the order value (refund or replacement of product)
• We are not liable for:

1. Customs duties or import taxes
2. Delays caused by weather, natural disasters, or government actions
3. Courier service failures or delays
4. Incorrect address provided by customer
5. Recipient unavailability to receive package

3. Courier Liability

• Courier service providers have their own liability terms and insurance options
• We recommend reviewing courier terms for high-value shipments
• For high-value orders, consider purchasing courier-offered insurance

Export and Import Compliance

1.  Export Compliance

• All shipments comply with Indian customs regulations and export laws
• Gemstones and jewelry exported from India are subject to applicable export duties and regulations
• Export documentation is prepared as per legal requirements

2. Import Compliance

• International customers are responsible for ensuring their import complies with local laws and regulations
• Some countries have restrictions on gemstone or jewelry imports – verify before placing order
• We are not responsible for packages rejected or seized by customs authorities

Shipping During Holidays and Peak Seasons

1. Holiday Schedule

Order processing and shipping may be delayed during:

• Indian national holidays (Republic Day, Independence Day, Diwali, etc.)
• Festive seasons
• Year-end holidays
• Any unforeseen circumstances beyond our control

Processing times may extend to 7-15 business days during these periods.

2. Peak Season Processing

During peak seasons (festivals, holidays, sale events), order volumes increase significantly.We make best efforts to process all orders, but processing times may extend accordingly

3. Production-Based Orders

For custom or made-to-order items, production time is separate from shipping time. Totaldelivery time = production time + processing time + shipping time.

Contact Us

For any questions, concerns, or issues related to shipping:
Email : javaharatexport@gmail.com
Response Time : We typically respond to shipping inquiries within 24-48 business hours
Information to Include : Order number, customer name, contact details, and description ofthe issue

 

Last Updated : December 17, 2025
Effective Date : December 17, 2025